10 Business Benefits of a Hosted VoIP Phone System
How’s your business’s phone service?
The Public Switched Telephone Network or PSTN has dominated the industry for so long that you’ve probably never given it a second thought.
To say that PSTN landline service controls the majority of the market is an understatement. It’s practically a monopoly.
Telephone lines are literally a part of our landscape. Every home and office is outfitted with telephone jacks accessing the network.
It can seem like PSTN is the only available option for telephone service. So it’s very likely that you’ve never felt the need to look into any alternatives.
But one other option has been gaining ground over the last few years: Hosted VoIP
What is Web Hosted VoIP?
VoIP, or Voice over Internet Protocol, is a telephone system that uses internet service as the transmission medium instead of phone lines. To put it more simply, instead of the phone signal being transmitted through the physical telephone wire, it is sent over the internet.
Despite the difference in technology, you can still call traditional PSTN landline phones through a VoIP telephone. This makes it an excellent option for businesses of every size.
While VoIP technology was originally developed in the 1990s, it remained largely a curiosity until the mid-2000s when broadband internet became much more widely available.
Now, VoIP is a sophisticated technology with hundreds of providers. VoIP has gone from being a niche market to a significant rival of traditional PSTN service.
During the Great Recession in the late 2000s, hundreds of companies in the United States canceled their telephone service in favor of VoIP services. While this was originally just a cost-saving measure, that trend didn’t end when the Recession did.
Today, nearly a third of businesses in the United States favor VoIP service over PTSN. And there are no signs of slowing down. More businesses are canceling their traditional telephone service in favor of web hosted VoIP every day.
In this post, we’re going to look at ten advantages of VoIP over PSTN.
1. Save Money On Service
Possibly the biggest reason for the migration to VoIP service is because it’s cheaper. Because the service works through the internet service you’re already paying for, you don’t pay extra for phone service.
After all, your internet bill doesn’t go up according to how many emails you send in a month.
VoIP can even save you money on international calls. If your company does a lot of business globally, you’re probably spending a fortune on international telephone service.
On the other hand, VoIP service offers phone calls across national borders at no additional cost, allowing you to do more business without paying an arm and a leg for it.
2. Easier Maintenance
Traditional phone companies keep maintenance personnel on staff to repair issues as they arise. If you get your service through the phone company, part of your fees go to pay for maintenance staff.
Because VoIP needs no external infrastructure, providers don’t need to charge higher rates to maintain these structures. Those savings are passed on to you, lowering your monthly payments.
It’s also easy to make changes to your account. Add or remove phone lines to your account quickly, without waiting for a technician to do it for you.
3. Expand Your Reach
If your company has been interested in operating globally, you might be leery of the cost of international phone service.
With hosted VoIP, you can move beyond national borders without an astronomical increase in service costs.
The average company saves 90% on international calls. That’s huge.
And because VoIP service is not tied to physical locations, you can easily add offices in other states. You can then add these new offices to your existing VoIP service easily, without the hassle of going through a new phone company.
4. Up-To-Date Technology
PSTN technology has not changed very much in the last hundred and fifty years. The network of telephone lines stretching across our skylines is decades old.
As such, upgrades to landline telephone service are rare and expensive.
With no clumsy infrastructure to get in the way, VoIP technology is constantly advancing. New VoIP telephones are being introduced on the market and VoIP programs release updates to their services every day.
And the best part is, your service provider is responsible for updates, so you don’t have to pay fees to stay up to date.
5. Easy Scalability
If your business grows, you will need to expand your telephone service.
With a traditional landline, this can be expensive. Every new office or building you add requires telephone infrastructure to be built with it. Each new phone line you add will require additional technicians to come out to you.
Improvements to telephone service can temporarily disrupt that service, leaving your business out of contact for several hours. And you can’t afford that
But with a hosted VoIP, your phone service expands with your internet. Since the service is hosted off-site, you don’t have to worry about interruptions.
VoIP also makes it easy to add a line. You can even do it over the internet without waiting for a tech.
6. Flexibility With Your Business’s Changes
If your company has ever moved offices, you know how much of a pain transferring phone service can be.
Many addresses are tied to a specific phone number. Changing that phone number can be a hassle, but changing that phone number is out of the question. You can’t afford to lose the business that changing a phone number would cost you.
With a VoIP, your service follows you wherever you go. Make changes quickly and easily.
7. Greater Flexibility For Your Employees
With more employees working remotely from home, hosted VoIP services can be invaluable. Off-site employees can access your business’s VoIP service through their own device, keeping them in constant contact.
You can sync your VoIP across several devices so that when you receive a call, your desk phone, home phone, and cell phone all ring simultaneously. Never miss another important phone call from a client.
Many hosted VoIP’s also offer video conference services. You can collaborate with remote employees quickly and easily.
Also, studies have shown that employees who work from home are more productive than those stuck in an office.
Those who work from home report much higher job satisfaction and complete more than 13% more work per day. This adds up to almost an extra day of work per week.
Employees working from home also quit half as often as office workers. This saves you from spending extra money recruiting and training new employees.
8. Data Integration
VoIP services make it easy to keep track of call data.
Record call times and store phone numbers automatically. Call clients from a single click and take notes on each phone call.
This makes Customer Relationship Management easier and allows you to keep better track of leads, follow up more effectively, and do more business.
9. A Number of Add-on Features
Many hosted VoIP services offer additional features on top of your basic service.
One popular feature is automatic voicemail transcription.
How much time have you spent repeating voice mails because the speaker was talking too fast in the message? With voicemail transcription, when you receive a voicemail on your VoIP phone, you also receive a voice-to-text transcript of the call emailed to you.
With voicemail transcription, when you receive a voicemail on your VoIP phone, you also receive a voice-to-text transcript of the call emailed to you.
This allows you to find the information you need without needing to replay the entire message over and over again.
Hosted VoIP is a great solution for high-volume call centers. Set up an automated customer service menu quickly and easily.
Many VoIP systems also offer internal and external chat services to streamline your Customer Service Management. Most also offer video calls so you can give personalized care to your customers and stay in better contact with colleagues.
10. Increased Productivity
Between add-on services and worker mobility, VoIP service can make a huge impact on company productivity.
Think of what you could do with all of the time you currently spend looking for client phone numbers or searching through your notes for the relevant information on that client.
When your employees are more fulfilled and doing more work, you can move time and resources away from tedious tasks and focus on growing your business’s productivity.
VoIP gives your business all the benefits of a traditional phone system, plus a little more, without all the hassle or limitations they bring.
By this point, your only question about web hosted VoIP service might be, “how do I start?”
At GO2, we offer technology and communication solutions for businesses of every size.
From IT management to security systems to electronics restoration VoIP, we live to make sure your company’s technology needs are me without breaking the bank.
At Go2Tech, you can be assured that your priorities are our priorities. We tailor our services to fit your company’s specific needs.
To free yourself from traditional phone lines and set up a hosted VoIP system, contact us today.